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FREQUENTLY ASKED QUESTIONS

PRODUCT INFORMATION

What material are the rim protectors made of?

The AlloyGator product is made of a “Super Tough Nylon” which is flexible and won't damage your alloy wheels during fitting, but tough enough to give superior protection.

How Permanent is the Colour?

Consistant colour is maintained thoughout the product, which means that the colour is fully maintained after damage has been rectified. We recommend you regularly clean your wheels and AlloyGators with normal car shampoo or universal wheel cleaners suitable for delicate finishes like chrome. Avoid the harsh cleaners and thick, brush-on tyre shines used by some car-washes.

How do I remove my alloygators?

To remove the profile simply jack up the car, fully deflate the tyre, remove the plastic joining clip and carefully prise the profile up around the joint area. Firmly tap the face of the AlloyGator using a rubber mallet on the side which has the hole in it. This will then release the glue and open up the joint. Once the joint is open, carefully prise the profile out of its seated position from the tyre side of the wheel, starting with the end without the hole and using a tyre lever or flat bladed screwdriver along the side and under the profile, prising in an upward motion. Once the end of the profile is free from the wheel and tyre, then carefully pull it out from its position across the tyre wall, in an outward motion. This prevents any damage to the wheel from the stainless steel clips

What is the fitting method?

The AlloyGator is locked to the wheel over 360° using highly robust patented technology. Please view our fitting video on our home page for further advice.

*Important - To facilitate the AlloyGator install between the tyre and the alloy wheel edge please lubricate with soapy water.

Have they been tested at speed?

They have been tested under normal driving conditions and within the legal speed limit. 

TYRES AND SUITABILITY

Can they be used on run-flat tyres?

Yes they can be used on run-flat tyres.

Are some wheel/tyre combinations better suited than others?

Yes some wheel/tyre combinations do work better than others. Please contact us if you would like further clarification on your own wheel and tyre suitability.

Can they be re-used if you have new tyres?

Yes they can be re-fitted to the same wheels if you have new tyres.

Do they affect the inflation of the tyre?

If fitted correctly they will not affect the inflation of the tyre. We recommend checking your tyre pressures 1 hour after fitting to ensure correct fitting and at regular intervals as recommended in your operating manual.

Can AlloyGator be used on Machine Polished/Diamond Cut Alloy Wheels?

The “AlloyGator” alloy wheel rim protectors are not recommended for machine polished or diamond cut alloy wheels. Although fitting the product will provide superior protection against kerb damage, due to existing imperfections in the lacquered wheel surface, our product may increase the risk of moisture retention and accelerate wheel degradation. Providing there is no minute damage to the wheel surface, fitting the "AlloyGator" wheel rim protectors will not cause damage on its own, however AlloyGator Limited accepts no liability if the product, when fitted causes such damage. Taking the above into account, we do still have many customers with machine polished wheels, that choose to use AlloygGtors to protect their wheels.

POSTAGE AND DELIVERY

How quickly are goods delivered?

We dispatch all orders within 3 working days from the date of order.

How you compute the total shipping costs?

Shipping costs are directly related to the weight of the package. In addition, we factor in an additional amount to cover packing materials, and any special handling considerations that may be required to ship the package.

Do you send packages COD (Cash On Delivery)?

AlloyGator Australia does not accept COD orders. All orders must be pre-paid.

I placed my order last week, why haven't I seen it yet?

We dispatch all orders within 3 working days from the date of order when standard delivery is selected. If your order has been placed with us for more than 10 days and you have not received the product please contact us.

How can I track the status of my order/shipment?

Standard delivery can take up to 10 days to arrive, though normally goods are received within 15 working days. If you have been waiting longer than this then please contact us.

RETURNS AND REFUNDS

How do I return my item?

You can return an item to us within 21 days of receipt providing that it is complete and in its original packaging. For full details of our Returns and Refunds Policy please contact us.

ALL OTHER FAQ’S

Can we get club discounts?

If your club secretary contacts us, we can look at offering club promotions and discounts depending on volume, please contact us for further information.

Will you be doing more colours?

We can produce different colours for corporate themes or special requests. Please contact us for further information.

Do AlloyGator prices include GST?

Yes, all our prices include GST at the standard rate.

Which cards do you accept?

We accept most debit and credit cards. Payments can also be made using PayPal.

Will my order include a sales receipt?

Yes, a sales receipt is enclosed with all orders prior to shipping.

Can I get a GST receipt?

Each order is shipped with a sales receipt including GST information.

If I have a question regarding a product before I order, who can I contact?

Please feel free to contact us for further information or help on any of our products.

Where can I get technical help with a product?

Please feel free to contact us for further information or help on any of our products.

Will fitting AlloyGators affect my insurance?

The AlloyGator rim protector is not deemed a performance enhancing product and fitting them to your vehicle should not affect your vehicle insurance premium, however we would recommend you speak to your insurance company to discuss your own individual requirements